At SERAI Beauty, we want you to shop with confidence. Because skincare and haircare products are personal-care items, this policy explains when a return, replacement, or refund may be available.
Return Eligibility
We do not accept returns or exchanges for opened, used, or partially used products. To be eligible for a return, an item must be unopened, unused, in its original condition, and in its original packaging.
Eligible return requests for unopened and unused items must be submitted within 14 days of delivery. Approval is required before any item is sent back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at seraiofficial@yahoo.com. Please include your order number and clear photos of the package and affected item(s), if available.
After review, we may provide a replacement or refund, as applicable. SERAI Beauty will cover return-shipping costs when an item is confirmed to be damaged, defective, or sent in error.
How to Start a Return
Email seraiofficial@yahoo.com with your order number, the item(s) you wish to return, and the reason for your request. Do not send products back before receiving return instructions from us.
For returns that are approved because you changed your mind, the customer is responsible for return-shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once an approved return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or because the item arrived damaged or defective.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened, used, or partially used skincare or haircare products.
- Personal-care or hygiene items that are not in unopened, original condition.
- Gift cards.
- Items marked final sale.
Sale items are eligible for return only when they meet the same unopened and unused conditions described in this Policy, unless they are marked final sale.
Contact Us
For questions about a return, replacement, or refund, contact seraiofficial@yahoo.com.