At SERAI Beauty, we believe confidence begins with knowing the products you purchase are genuine. We are committed to offering authentic skincare and haircare products selected with care.
Our Commitment to Authenticity
Every product sold by SERAI Beauty is sourced through trusted suppliers and carefully selected to help ensure authenticity, quality, and proper condition. We do not knowingly sell counterfeit, altered, or expired products.
Quality and Condition Checks
Before an order is shipped, we make reasonable efforts to review products for overall condition and packaging integrity. When applicable, we also review product labels, seals, and expiration information.
Independent Retailer
SERAI Beauty is an independent retailer. Unless expressly stated otherwise, we are not affiliated with, authorized by, sponsored by, or endorsed by the manufacturers or brands whose products are offered on our Site. All trademarks, brand names, and product names belong to their respective owners.
Packaging and Product Variations
Manufacturers may update packaging, labels, product designs, ingredients, or formulations from time to time. Product images on the Site are provided for reference and may not always reflect the most current packaging. These manufacturer changes do not by themselves indicate that a product is inauthentic.
Questions or Concerns
If you have a question about the authenticity, condition, or contents of an item, contact us within 48 hours of delivery at seraiofficial@yahoo.com. Please include your order number, a description of your concern, and clear photos of the product and packaging, if available.
We will review the information provided and, if an issue is confirmed, may offer a replacement or refund as applicable under our Returns & Refunds Policy.
Contact Us
For questions about this Authenticity Guarantee, contact seraiofficial@yahoo.com.