At SERAI Beauty, we work to process and deliver your order as efficiently as possible. This Shipping Policy applies to orders placed through seraiofficial.com.
Shipping Destination
We currently ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, or international destinations.
Processing Time
Orders are prepared and processed within 1–3 business days before shipment. Orders are not processed or shipped on weekends or U.S. holidays.
During periods of high order volume, processing may take longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.
Shipping Methods and Rates
- Standard Shipping — $6.95: Estimated delivery in 3–5 business days after shipment.
- Express Shipping — $13.99: Estimated delivery in 1–2 business days after shipment.
- Free Standard Shipping: Available on orders of $75 or more, after any applicable discounts and before taxes.
Estimated delivery times are not guaranteed and may vary due to carrier delays, weather, holidays, destination, or other circumstances outside our control.
Shipping Carriers and Tracking
We use our shipping carriers to deliver orders. Tracking information may be available depending on the carrier and service selected, but a tracking number is not automatically provided by email. If tracking is available for your shipment, you may contact us for assistance.
Address Accuracy
Please review your shipping address carefully before submitting your order. You are responsible for providing a complete and accurate address.
If you need to correct an address, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed or that the package can be intercepted. SERAI Beauty is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.
Lost, Delayed, or Damaged Packages
If your package has not arrived within 7 business days after its estimated delivery date, contact us at seraiofficial@yahoo.com. We will review the situation and, when appropriate, open an investigation with the shipping carrier. If a package is confirmed lost by the carrier, we may provide a replacement or refund, as applicable.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include your order number and clear photos of the package and affected item(s), if available, so we can review your request. Approved claims may receive a replacement or refund, as applicable.
Contact Us
For shipping questions or assistance, contact seraiofficial@yahoo.com.