Frequently Asked Questions

Start with your skin type—dry, oily, combination, or sensitive—and the main concern you want to address, such as dehydration, uneven tone, visible pores, or a weakened skin barrier. A simple skincare routine should begin with a gentle cleanser, moisturizer, and daily sunscreen. Add one toner, serum, or targeted treatment at a time so you can see how your skin responds. Review each product page, ingredient list, and manufacturer directions before purchasing. If you have persistent acne, eczema, allergies, or another skin condition, ask a qualified healthcare professional which skincare products are appropriate for you.

The most current ingredient list should appear on the product page when available and on the product’s outer box, container, or manufacturer label. Because beauty brands may update formulas or packaging, the ingredient list printed on the product you receive should be treated as the most current reference. Review it carefully before use, especially if you have known allergies or sensitivities. If you cannot find an ingredient list or notice a difference between the website and the label, email seraiofficial@yahoo.com with the product name and clear photos so we can help review your question.

Some products may be appropriate for sensitive skin, but no skincare or haircare formula is irritation-proof. Sensitivity varies by person and may be affected by fragrance, botanical extracts, exfoliating acids, retinal, or other active ingredients. Read the complete ingredient list and product directions, then patch test before applying the product broadly. Introduce only one new product at a time and begin less frequently than the maximum recommended use. Stop using the product if you experience persistent burning, swelling, rash, or significant discomfort, and seek professional medical advice when needed.

Retinal is a vitamin A derivative commonly used in nighttime skincare and should usually be introduced gradually, with daily sunscreen. BHA exfoliates inside pores and can help improve the appearance of congestion, but overuse may cause dryness or irritation. Kojic acid is used in brightening formulas and may also increase sensitivity. PDRN products are marketed for cosmetic hydration and the appearance of smoother, revitalized skin; they are not intended to treat a medical condition. Follow the manufacturer’s directions, avoid combining several strong active ingredients when starting, patch test first, and consult a healthcare professional if you are pregnant, nursing, under medical care, or highly sensitive.

Product availability depends on supplier inventory and may change without notice. An out-of-stock skincare or haircare product does not always have a confirmed restock date, so we cannot guarantee when it will return. Check the product page periodically for the latest stock status. You may also email seraiofficial@yahoo.com with the exact product name to ask whether updated availability information is available. SERAI Beauty does not recommend purchasing from an unfamiliar seller solely because an item is temporarily unavailable; verify the seller and product authenticity before ordering elsewhere.

A practical morning skincare routine is cleanser, toner or essence, serum, eye treatment, moisturizer, and sunscreen as the final step. At night, cleanse thoroughly—double cleanse when needed—then apply toner or essence, targeted treatments, eye care, and moisturizer. As a general rule, apply lightweight, water-based products before richer creams, but always follow the directions for each formula. You do not need every step to build an effective routine. Begin with the essentials, introduce one treatment at a time, and allow each layer to absorb comfortably without excessive rubbing.

Apply a small amount of the new skincare or haircare product to a discreet area, such as the inner forearm or behind the ear, following the manufacturer’s instructions. Leave the area undisturbed and monitor it for at least 24 to 48 hours unless the product label recommends a different method. Do not patch test on broken or already irritated skin. If you notice persistent redness, swelling, itching, burning, or a rash, rinse the area and stop using the product. A patch test can reduce risk but cannot guarantee that a reaction will not occur later or on another area.

Retinal and exfoliating acids such as BHA can be used within a skincare routine, but using them together may increase dryness, peeling, or irritation. If you are new to either active, introduce one product first and use it on separate nights from the other. Increase frequency only if your skin remains comfortable, and support the routine with a gentle cleanser, moisturizer, and daily sunscreen. Avoid adding several strong treatments at once. People with very sensitive skin, a compromised skin barrier, or a medical skin condition should consult a qualified healthcare professional before combining active ingredients.

Use sheet masks, hydrogel masks, and eye patches according to the directions on the individual package because wear time and recommended frequency vary by formula. Many masks are used one to three times per week, while some eye patches may be used more often, but more frequent use is not always better. Apply them to clean skin, do not leave them on longer than directed, and do not reuse single-use masks or patches. Remove the product if you feel burning or significant discomfort. Follow with moisturizer when appropriate to help seal in hydration.

Apply sunscreen as the final step of your morning skincare routine, after moisturizer and before makeup. Use the amount and application directions provided on the product label, covering commonly missed areas such as the ears, neck, and hairline. Reapply at least every two hours during sun exposure and sooner after swimming, sweating, or towel drying, unless the label gives different instructions. Sunscreen works best alongside shade, protective clothing, and limited exposure during peak sunlight. Even when using high-SPF Korean sunscreen, consistent and complete application matters more than the SPF number alone.

Ingredient safety during pregnancy or nursing depends on the specific formula and your medical circumstances. Review the complete ingredient list with your obstetrician, dermatologist, or another qualified healthcare professional before use. Vitamin A derivatives, including retinal and other retinoids, are generally ingredients to avoid unless your clinician specifically advises otherwise. Do not assume that a product is pregnancy-safe simply because it is described as gentle or natural. SERAI Beauty provides cosmetic product information but cannot replace personalized medical guidance for pregnancy, nursing, allergies, prescriptions, or existing health conditions.

Yes. SERAI Beauty is committed to selling authentic skincare and haircare products sourced through trusted suppliers. We do not knowingly sell counterfeit, altered, or expired merchandise. Products are selected with attention to authenticity, overall condition, and packaging integrity before shipment. SERAI Beauty is an independent beauty retailer, so authenticity does not necessarily mean we are formally authorized by every manufacturer. If you have a concern about a product you received, contact seraiofficial@yahoo.com within 48 hours of delivery and include your order number plus clear photos of the item and packaging.

SERAI Beauty obtains skincare and haircare products through suppliers selected for reliability, product authenticity, and appropriate condition. Specific supplier relationships and commercial sourcing details may be confidential, but every item is chosen with the goal of providing genuine beauty products to our customers. Before shipment, we make reasonable efforts to review packaging condition, labels, seals, and expiration information when applicable. Manufacturers and distributors may use different regional packaging or update designs over time, so a packaging variation alone does not prove that a product is counterfeit.

Not necessarily. SERAI Beauty is an independent retailer and, unless a product page expressly states otherwise, we may not be affiliated with, sponsored by, endorsed by, or formally authorized by the manufacturer. This does not mean the product is inauthentic. Our authenticity process focuses on trusted sourcing and reasonable checks of product condition, packaging, labels, seals, and expiration information when applicable. Brand names and trademarks remain the property of their respective owners. If formal authorized-retailer status is important to your purchase, contact us before ordering so we can clarify the information available for that brand.

Beauty brands may change packaging, labels, bottle designs, ingredient order, product names, or formulas without advance notice. Products made for different production runs or markets can also have small visual differences. The image shown on a product page is a reference and may not always reflect the newest package. Compare the item with the manufacturer’s current information and rely on the ingredient list printed on the product you received. A packaging or formulation change alone is not evidence of a counterfeit product. For help, email us with your order number and clear photos of all sides of the item.

Expiration information may be printed as an expiration date, manufacturing date, period-after-opening symbol, or batch code on the box, bottle, tube, jar, or crimped edge of the package. Date formats and batch-code systems vary by manufacturer, so a code should not be interpreted without reliable brand-specific information. Check the product label first and follow any storage or after-opening instructions. If the date or code is unclear, send the product name and a sharp photo to seraiofficial@yahoo.com. Do not use a product that appears expired, has an unusual odor or texture, or has visibly compromised packaging.

Keep the product, shipping box, internal packaging, and labels, and do not use the item while the concern is being reviewed. Contact seraiofficial@yahoo.com within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and package. This applies to products that arrive damaged, defective, incorrect, unexpectedly unsealed, or in questionable condition. SERAI Beauty will review the information and may offer a replacement or refund when the issue is confirmed under the Returns & Refunds Policy. Do not discard the item or mail it back before receiving instructions.

SERAI Beauty currently accepts major card payments through WooPayments and Stripe. Apple Pay and Google Pay may also appear at checkout when they are supported by your device, browser, location, and saved wallet settings. The exact options available for an order are shown during checkout. Payment information is entered through secure payment fields, and SERAI Beauty does not store your full card number or card security code. If a payment method does not appear, try a supported browser, confirm that your digital wallet is configured, or complete the purchase with an accepted card.

All product prices on seraiofficial.com are displayed in U.S. dollars. Your cart and checkout show the merchandise total, shipping charge, discounts, and final amount before you submit payment. Any sales tax or other charge required for your order will be calculated and displayed at checkout when applicable. Shipping costs are not included in the product price unless a promotion or free-shipping threshold applies. If your bank account uses another currency, your card issuer may convert the transaction and charge its own foreign transaction or currency-conversion fees; those fees are controlled by your financial institution.

Contact seraiofficial@yahoo.com as soon as possible with your order number and the change you are requesting. We will try to help if the order has not entered fulfillment, but an order change or cancellation is not guaranteed. Once an order has been processed or shipped, it generally cannot be cancelled or modified. If SERAI Beauty cancels an order after payment was processed, the applicable amount will be refunded to the original payment method. Do not place a duplicate order while waiting for a response unless you are prepared for both orders to be processed.

Email seraiofficial@yahoo.com immediately with your order number and the complete corrected shipping address. Address changes may be possible only before the order is processed or shipped, and SERAI Beauty cannot guarantee that a carrier can redirect a package after shipment. Customers are responsible for entering a complete and accurate delivery address at checkout. An incorrect or incomplete address can cause delays, return-to-sender fees, loss, or delivery to the wrong location, so review the street number, apartment or unit, city, state, and ZIP code carefully before submitting your order.

First confirm that the billing address, ZIP code, card number, expiration date, and security code match your bank records, then try the payment once more. If it still fails, contact your card issuer or use another accepted payment method. A pending charge may be a temporary authorization created by the bank even when checkout is not completed; it often disappears automatically according to the bank’s processing timeline. Check for a SERAI Beauty order confirmation before retrying. If you see multiple completed charges or are unsure whether the order was placed, email us with your name, order details, and the charge date—never send your full card number.

SERAI Beauty currently ships only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO or FPO addresses, or international destinations. Enter a complete residential or eligible business street address during checkout. Orders submitted with an unsupported destination or incomplete address may be cancelled or delayed. Shipping availability can change as the store grows, so the checkout page and current Shipping Policy are the best sources for supported destinations. If you are unsure whether your address is eligible, contact seraiofficial@yahoo.com before placing the order.

Orders are normally prepared within 1–3 business days before shipment. Weekends and U.S. holidays are not processing days. After the order ships, Standard Shipping is estimated at 3–5 business days and Express Shipping at 1–2 business days. This means total delivery time includes both processing and carrier transit time. Estimates are not guaranteed and may be affected by destination, weather, holidays, carrier disruptions, or unusually high order volume. If a significant processing delay occurs, SERAI Beauty will use the contact information provided at checkout to communicate with you.

Standard Shipping costs $6.95, and Express Shipping costs $13.99. Free Standard Shipping is available when the merchandise subtotal reaches $75 or more after discounts and before taxes. The free-shipping threshold does not convert the order to Express Shipping. Your available method and exact charge are displayed at checkout before payment. If a coupon reduces the qualifying subtotal below $75, the free-shipping option may no longer apply. Shipping rates apply to eligible addresses within the 48 contiguous United States and may be updated in the future, so review the checkout total before submitting your order.

Standard Shipping costs $6.95 and has an estimated carrier delivery time of 3–5 business days after shipment. Express Shipping costs $13.99 and is estimated at 1–2 business days after shipment. Both options are separate from SERAI Beauty’s normal 1–3 business-day order processing period. Choosing Express Shipping shortens the estimated transit time but does not skip order processing or guarantee a specific arrival date. Weather, holidays, destination, and carrier delays can affect either service. Free shipping on qualifying $75 orders uses Standard Shipping unless another option is purchased.

Tracking information may be available depending on the carrier and shipping service used for your order, but a tracking number is not automatically guaranteed by email. Check any shipment notification you receive and review your customer account if you created one. If you cannot locate tracking information, email seraiofficial@yahoo.com with your order number and the name used at checkout. We can review the shipment details available for the order. Tracking may take time to update after a label is created, so an initial carrier status does not always mean the package is already moving.

First review the carrier’s latest tracking updates and allow for weekends, holidays, weather, or temporary carrier delays. If your package has not arrived within 7 business days after the estimated delivery date, email seraiofficial@yahoo.com with your order number and shipping address. SERAI Beauty will review the shipment and may open an investigation with the carrier. If the carrier confirms that the package is lost, a replacement or refund may be provided as applicable. Delivery estimates are not guarantees, so a package that is still moving within the carrier network may need additional time before a lost-package claim can be completed.

Check the delivery location carefully, including entrances, side doors, mail areas, parcel lockers, building reception, and household members or neighbors who may have accepted the package. Confirm that the shipping address on your order is correct, then contact the carrier for delivery details when possible. If the package still cannot be located, email seraiofficial@yahoo.com promptly with your order number, address, and tracking information. A delivered scan does not automatically confirm theft or loss, so SERAI Beauty may need to review the circumstances or request a carrier investigation before determining whether a replacement or refund is available.

SERAI Beauty accepts approved returns of eligible products that are unopened, unused, in their original condition, and in the original packaging. The return request must be submitted within 14 days of delivery. Because skincare and haircare products are personal-care items, opened, used, or partially used products are not eligible for a standard return. Approval is required before sending anything back. Email seraiofficial@yahoo.com with your order number, the item you want to return, and the reason for the request. Items marked final sale and other non-returnable products remain excluded.

No. Opened, used, or partially used skincare, haircare, cosmetic, and personal-care products cannot be returned or exchanged. This restriction protects product safety and hygiene because an opened item cannot be resold. If you experience irritation or decide that a used product is not right for you, stop using it, but that alone does not make it eligible for return. A separate review may apply if the product arrived damaged, defective, incorrect, or in questionable condition; report those issues within 48 hours of delivery with your order number and clear photos.

Email seraiofficial@yahoo.com within 14 days of delivery. Include your order number, the product or products you want to return, and a clear explanation of the reason. The items must be unopened, unused, in their original condition, and in the original packaging. Wait for return approval and shipping instructions before mailing anything. Unapproved packages may not be accepted or properly matched to your order. For a change-of-mind return, use a trackable shipping service and keep the receipt and tracking number until the return is completed.

Contact seraiofficial@yahoo.com within 48 hours of delivery. Include your order number, describe whether the item is damaged, defective, or different from what you ordered, and attach clear photos of the product, packaging, and shipping box when available. Keep all materials and do not use or discard the item while the claim is reviewed. If the issue is confirmed, SERAI Beauty may provide a replacement or refund as applicable. SERAI Beauty will cover approved return-shipping costs when the item was damaged, defective, or sent in error.

For an approved change-of-mind return, the customer is responsible for return-shipping costs. We recommend a trackable service because SERAI Beauty cannot guarantee receipt of an untracked package. When a product is confirmed to have arrived damaged, defective, or incorrect, SERAI Beauty will cover the approved return-shipping cost or provide other instructions. Original shipping charges are normally non-refundable. They may be refunded when the return results from a SERAI Beauty error or a confirmed damaged or defective item. Never ship a return before receiving approval and the correct return instructions.

After an approved return is received and inspected, SERAI Beauty will notify you of the refund approval or rejection within 5 business days. An approved refund is issued to the original payment method. After it is submitted, your bank, card issuer, Apple Pay, Google Pay, or other payment provider may need an additional 5–10 business days to display the funds. Processing times are controlled partly by the financial institution. Original shipping charges are not refunded unless the return is due to our error or a confirmed damaged or defective item.

Sale items may be returned only when they meet the same eligibility requirements as regularly priced items: they must be unopened, unused, in their original condition and packaging, and the request must be made within 14 days of delivery. Products specifically marked final sale are not eligible for return or exchange. A sale price by itself does not automatically make an item final sale; check the product page and order details for that designation. Damaged, defective, or incorrect sale items should still be reported within 48 hours so the issue can be reviewed under the damaged-item process.

No. SERAI Beauty allows guest checkout, so you can place an order without creating a customer account. You may also create an account during checkout or register through the My Account page. An account makes it easier to view eligible order history, manage saved addresses, and complete future purchases, but it is not required to buy skincare or haircare products. Whether you check out as a guest or sign in, use an email address you can access because order and customer-service communication will be connected to the information submitted at checkout.

Sign in through the My Account page using the email address associated with your registered SERAI Beauty account, then open the Orders section. Orders placed while signed in should appear there once they are recorded. A guest order may not automatically appear in an account created later. If you checked out as a guest, use your order confirmation and email records to reference the purchase. For help locating an order, contact seraiofficial@yahoo.com with the purchaser’s name, order number if available, email address, and approximate order date. Never send account passwords or complete payment-card details.

Card payments are processed through WooPayments, which works with Stripe. Payment details are entered through secure payment fields, and SERAI Beauty does not store your full card number or card security code on its own servers. WooCommerce retains the non-card information needed to manage the purchase, such as your name, billing and shipping address, order contents, total, and transaction references. Apple Pay and Google Pay add their own wallet security when used. No online system can be guaranteed completely secure, so protect your account password and contact us promptly if you notice unauthorized account activity.

SERAI Beauty collects information needed to operate the online store and fulfill orders, including your name, email, phone number, billing and shipping addresses, order details, account information, and messages you send us. Limited technical information such as IP address, browser, cart activity, and cookie preferences may also be processed. This information is used for payments, fulfillment, shipping updates, customer support, fraud prevention, security, accounting, tax records, and site operation. We may share only the information necessary with providers such as WooCommerce, WooPayments, Stripe, shipping carriers, email services, and authorities when legally required. We do not sell personal information for cross-context behavioral advertising.

SERAI Beauty uses essential cookies needed for shopping and account functions. These may remember cart contents, detect cart changes, associate your browser with a WooCommerce session, keep you signed in, and support checkout. A recently viewed products cookie may also be used when that feature is enabled. Essential cookies generally do not exist to build an advertising profile; the current Privacy Policy states that SERAI Beauty does not use cross-site behavioral advertising cookies. You can control cookies through your browser, but blocking essential WooCommerce cookies may prevent the cart, checkout, session, or account features from working correctly.

Email seraiofficial@yahoo.com and clearly state whether you are requesting access to, correction of, or deletion of your personal information. Include enough information to identify the relevant account or orders, but do not send your password, full card number, or card security code. SERAI Beauty may need to verify your identity before completing the request. Some information cannot be deleted immediately when it must be retained for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes. California residents may use the subject line “California Privacy Request” when exercising rights available under applicable California privacy law.